Any fault you have will get seen to whenever they feel like addressing things, They will NOT respond to your queries in Any haste, expect days and weeks in many cases as some of this reviews show. If you love spending hours on your phone running up your bill for Any query you may have then by all means sign up.There is a Total lack of care and consideration for their clients whether you are new or have been with them for years. I know your phones will be ringing constantly, but have designated personnel to answer client order queries.Yours in connectivity,Jacquesĭo NOT sign up with Mweb for ANY service.Their Support is pathetic. Check coverage in your clients area before you send them a router.3.
#MWEB SALES CONTACT UPDATE#
14 days and 14 working days are not the same, update your website.2. To summarize, I wish I could give negative stars for their rating.I am not completely about complaining, I would like to give them the top 3 lessons learnt from this experience:1. I am not even mad, I am disappointed.OK I am mad and frustrated. Of course no one could explain what happened and I cancelled the order.
I eventually had to phone the sales department, following the prompts as if I was a new customer. All I get after following the prompts is Did you know you can follow up on your order online blah blah blah and then nothing. For those who have gone through this, you cannot really talk to someone to follow up on your order. I immediately jumped on the phone to find out what was happening. On the 13th business day I received an email stating that my order has been resubmitted and will be contacted within 14 days for installation etc., etc., etc. Surely, since they are a reputable company, they have the ability to process this order. 14 days come and go, just to find out that they meant 14 working days and not 14 normal days (as stated in their order confirmation). No one was able to explain this phenomenon to me. Makes sense, right? I followed up, of course to no avail. Just before the the 14 days ended I received a message that I must send them proof of residence because they are not sure if their fibre services are covered in my area. Within 5 days I received the router and I thought wow, things are way ahead of schedule, even having more hope and excitement. Just 14 days before I can continue watching movies, surfing the web and write reviews with my super fast fibre connection. (Short version)(Long version)I ordered a fibre connection, still filled with much hope. Incompetence beyond measure, poor customer service and illogical business practices. Over time, they adopted multiple separate systems for many core functions such as customer databases, financials and service provisioning.Yes, Im a victim too.
MWEB has grown significantly since 1997 both organically and through company purchases.
#MWEB SALES CONTACT FULL#
Since first introducing the Internet to South Africa way back in 1997, today MWEB offers a full range of ADSL, Fibre, 3G, LTE and WiFi solutions for the home and small business. Įvery day, over 320,000 customers choose MWEB to connect their lives to the Internet. MWEB now has a simple, stable, consistent system that offers visibility of core business data, flexibility to adapt and a quicker time-to-market. SOLIDitech has migrated all disparate data onto a single, SOLID platform to automate Customer Management, Billing, Financial Management, Collections and Sales processes. MWEB Unifies Core Business Systems to Accelerate Time-to-market Reducing complexities through a stable and consistent platform Īfter years of running multiple separate systems for core business functions, MWEB needed a unified solution to reduce complexities and risk, and decrease their time-to-market.
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